HAC Protocols
The HAC Protocols page shows the bank's processing acknowledgements for submitted EBICS orders. HAC (EBICS order type HAC) is a download order type that retrieves a structured report from the bank confirming which orders were processed, which were rejected, and any technical return information. HAC protocols are typically fetched after payment orders have been submitted.
HAC Protocols List
The list shows all HAC protocol entries received from the bank, sorted by Order ID descending.
| Field | Description |
|---|---|
| Order ID | The EBICS order ID that this HAC entry refers to. Corresponds to the Order ID on the originating transaction. |
| Admin Order Type | The order type of the original transaction that is being acknowledged (for example, BTU). |
| Bank Code | The bank connection this acknowledgement belongs to. |
| Partner ID | The EBICS Partner ID (Customer ID) of the originating order. |
| User ID | The EBICS User ID of the user who submitted the original order. |
| Service Name | The EBICS service name of the acknowledged order (for example, SDD). |
| Scope | Scope code of the acknowledged service (for example, CH). |
| Message Name | ISO 20022 message name of the acknowledged order (for example, pain.001). |
| Message Version | Version of the message format. |
Actions
| Action | Description |
|---|---|
| Fetch Protocol | Sends a HAC download request to the bank and imports the latest acknowledgement data. If the list is opened from a bank user context, the request is automatically scoped to that user. Otherwise, a user selection dialog is shown - only users with status Ready are available. HAC protocols can be retrieved every 15 minutes. |
HAC Protocol
The HAC Protocol card shows the full detail of a single HAC entry, including the individual action lines returned by the bank. Open it by selecting a row in the HAC Protocols list.
Protocol Lines
The Protocol Lines subpage shows the individual action entries within the HAC acknowledgement. Each line represents one processing result reported by the bank.
| Field | Description |
|---|---|
| Action Type | The type of action the bank is reporting on (for example, signature verification, file upload, or processing status). |
| Action Result | The result code returned by the bank for this action. |
| Description | Description of the action result. |
| Timestamp | The time at which the bank processed or recorded this action. |
| Additional Informations | Extended information attached to this line. Displays View... when additional data is present. Click to open the full text in a dialog. |
Related pages
- Transactions - the HAC Protocol field on a transaction indicates whether an acknowledgement has been received.